FAQ

Everything you need to know before your CELE moment arrives.

ORDERS

Can I change or cancel my order after placing it?

Once an order is placed, it begins processing quickly and cannot be changed or canceled.

Please review your order carefully before completing checkout.
What if I entered the wrong shipping address?

Customers are responsible for providing accurate shipping information.

cele.style is not responsible for delayed, lost, or misdelivered packages due to incorrect or incomplete addresses.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

SHIPPING

Where Do you ship from?

All orders are fulfilled from Hampton, Georgia, United States.
Do you ship internationally?

Yes. cele.style ships internationally to select countries.

International shipping options and rates are calculated at checkout based on your delivery address.
How much does shipping cost?

Shipping costs are calculated at checkout based on order weight, shipping method, and destination.

United States

  • Economy Shipping: Free on orders $0.00–$150.00
  • Standard Shipping: 3–4 business days (rates vary by weight)
  • Expedited Shipping: fastest available option at checkout

International

  • Rates calculated at checkout
  • Delivery times vary by destination
How long does order processing take?

Orders are processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping time.
How long does delivery take?

Delivery times begin after your order has shipped.

  • U.S. Standard Shipping: 3–4 business days
  • U.S. Economy Shipping: timeframe varies
  • Expedited Shipping: fastest available option
  • International Shipping: timeframe varies by destination and customs

Delivery times are estimates, not guarantees.
Will I receive tracking information?


Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.
Are customs duties or taxes included for international orders?

No. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

cele.style is not responsible for delays caused by customs processing.

RETURNS & EXCHANGES

What is your return policy?

We accept returns on eligible items in their original, unworn condition.

Returned items must:

  • Be unworn, unwashed, and unused
  • Have all original tags attached
  • Be returned within the stated return window

Final sale items are not eligible for return.
How long do returns take to process?

Once received and inspected, returns are processed within 7–10 business days.

Refunds are issued to the original form of payment.
Do you accept international returns?

Yes, however:

  • International customers are responsible for return shipping costs
  • Customs fees and duties are non-refundable
Are shipping fees refundable?

Shipping fees are non-refundable.

If an order is returned, the original shipping cost will not be refunded.

SIZING & FIT

How do I choose the correct size?

Each product includes fit notes and sizing guidance to help you choose confidently.

If you are between sizes:

  • Size up for a relaxed fit
  • Size down for a more fitted look
Do your items run true to size?

Most CELE pieces are designed to fit true to size, unless otherwise noted on the product page.
What payment methods do you accept?

We accept major credit cards and other payment options displayed at checkout.
How can I contact support

For questions about your order, shipping, or returns, please contact us through the support form on our website.
When can I expect a response?

We respond to all inquiries within 1–2 business days.

IMPORTANT NOTES

Lost or delayed packages

Once an order has shipped, delivery is handled by the carrier.

cele.style is not responsible for:

  • Carrier delays
  • Lost packages after confirmed delivery
  • Shipping delays due to weather or high-volume periods

Refused or unclaimed packages

Orders that are refused or unclaimed may not be eligible for a refund.

 Shop now